Many software development teams have adopted wikis over the last 5 years as the primary resource for sharing project information. And many of them are frustrated today because no one can find the information they need.
Collaborative documentation is great in theory. But in practice, every type of documentation needs the intervention of an information strategist. Someone needs to keep the wiki focused, create and maintain organizing tools, and fix disorganization when it creeps in.
If your team has a wiki that looks more like a collection of weeds than a garden, I can help you refocus and organize.
Wikis Make Knowledge Transfer Easy
A wiki is a dynamic body of knowledge that allows people to contribute product information to benefit others. Your company can use a wiki to solve these challenges:
- Document your development process and software maintenance
- Communicate software features and use to end-users
- Allow your user community to talk with each other and your company
Wiki vs Online Help
Many companies are replacing online help with wikis. Both allow you to share software features and use with your end users.
Wikis are powerful tools but they present some unique information challenges. I can work with your company to develop a wiki strategy that overcomes these challenges and maximizes the wiki benefits for your team and customers.
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