Online Help

Users Expect Online Help

Online help adds value to your software products and has many advantages over other types of user assistance tools:

  • Just-in-time support is a click away
  • Updates are applied electronically without relying on end-user action
  • Hyperlinked content provides easy navigation to related topics
  • Embed other types of user assistance tools through links

Designed for Your User Audience

I design your online help system to meet the needs of your users and your software.

  • An audience analysis defines the characteristics of your users
  • A task analysis defines how each user class uses your software

With this information, I design your online help system to meet the needs of beginner, intermediate, and advanced users. The design anticipates user questions, focuses on need-to-know information, and organizes content to support user tasks.

Maximize Your Benefits

I use the most current research on how people use computers and focuses on meeting your user needs.

  • Use your existing documentation as the starting point for your online help system
  • Avoid repeating content in multiple locations for easy updates and maintenance
  • Provide online help system content for other uses (training manuals and marketing materials)
  • Design your help system for new user orientation and experienced user reference
Talk To Me!

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