Does your business need to:

  • Reduce¬†customer support cost and time
  • Increase customer satisfaction and word-of-mouth referrals
  • Improve software acceptance and adoption rates
  • Move existing customers quickly to new products and releases
  • Keep your sales staff current on product features
  • Support your employees converting to a new or updated application
  • Remotely support users, system admins, technicians, or product installers
  • Provide job skills and knowledge for new employee training

User Assistance Tools

I help you meet these needs through software user assistance tools. I analyze your unique business circumstance and operation to design a custom solution with the following products:

  • Help systems
  • Wikis
  • Screencasts
  • Knowledgebase articles
  • Frequently asked questions page
  • Print manuals (user guides, user manuals, getting started guides and reference manuals)
  • Job aids (checklists and quick reference cards)

Change Management Support

I design change management plan that help your users prepare for new software and the resulting changes to business operations with the following products:

  • Training plan with running times and learning outcomes (goals and objectives)
  • Workshop or training class outlines, training materials, and instructor guides
  • User newsletters or articles for your existing communications
  • Software demonstrations for training and marketing
  • Elearning outlines, storyboards, and completed courses
  • Video or podcast outline and storyboards
  • User group presentations, slides, and handouts

Software Company Support

I help software companies meet your unique business needs through:

  • Proposals from RFPs/RFQs, including training and documentation costs
  • Technical writing, indexing, editing, and proofreading
  • Software business analysis and requirements definition
  • Ebook design, creation, and publication
  • Information design for websites
  • ISO9000 and compliance documents
  • Wiki repair, updates, and reorganization

Technical Writing Services

I provide the following types of technical writing services and products.

  • Microsoft Word templates to create a uniform look and feel to your communications
  • Proposal (RFP) and quotation (RFQ) responses and proposal management
  • Ebook, white paper, and case study research, design, writing, and publication
  • PowerPoint templates and presentations
  • Website content and download documents
  • Editorial direction and writing support for blogs and company newsletters
  • Indexes for existing documents
  • Press release writing and broadcast
  • User group or trade show handouts and session materials
  • Feature articles written for trade publications
Talk To Me!

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