• Reduce customer support cost and time
• Increase customer satisfaction and word-of-mouth referrals
• Improve software acceptance and adoption rates
• Move existing customers quickly to new products and releases
• Keep your sales staff current on product features
• Support your employees converting to a new or updated application
• Remotely support users, system admins, technicians, or product installers
• Provide job skills and knowledge for new employee training

User Assistance Tools

I help you meet these needs through software user assistance tools. I analyze your unique business circumstance and operation to design a custom solution with the following products:

• Help systems
• Wikis
• Screencasts
• Knowledgebase articles
• Frequently asked questions page
• Print manuals (user guides, user manuals, getting started guides and reference manuals)
• Job aids (checklists and quick reference cards)

Change Management Support

I design change management plan that help your users prepare for new software and the resulting changes to business operations with the following products:

• Training plan with running times and learning outcomes (goals and objectives)
• Workshop or training class outlines, training materials, and instructor guides
• User newsletters or articles for your existing communications
• Software demonstrations for training and marketing
• Elearning outlines, storyboards, and completed courses
• Video or podcast outline and storyboards
• User group presentations, slides, and handouts

Software Company Support

I help software companies meet your unique business needs through:

• Proposals from RFPs/RFQs, including training and documentation costs
• Technical writing, indexing, editing, and proofreading
• Software business analysis and requirements definition
• Ebook design, creation, and publication
• Information design for websites
• ISO9000 and compliance documents
• Wiki repair, updates, and reorganization

Technical Writing Services

I provide the following types of technical writing services and products.

• Microsoft Word templates to create a uniform look and feel to your communications
• Proposal (RFP) and quotation (RFQ) responses and proposal management
• Ebook, white paper, and case study research, design, writing, and publication
• PowerPoint templates and presentations
• Website content and download documents
• Editorial direction and writing support for blogs and company newsletters
• Indexes for existing documents
• Press release writing and broadcast
• User group or trade show handouts and session materials
• Feature articles written for trade publications