I’m Charlene Kingston, the information strategist behind the Crow Information Design.
I started Crow Information Design in 1995 after more than 10 years experience in the software user assistance field. I’ve managed user assistance departments, provided user assistance products to software companies, and consulted on enterprise software implementation projects.
In other words, I’ve walked a lot of different paths.
Let me apply my experience to help your users perform better!
How I Work
For each client project, I create a specialized solution to meet your specific business challenge within your schedule and budget. I have a network of collaborators who can contribute to projects as needed from different disciplines, including:
- Instructional design
- Content strategy
- Technical writing
- Business analysis
- Graphic design
No project is too large or too small! My clients range from small start-ups to Fortune 100 companies located internationally as well as the Phoenix, Arizona metropolitan area.
Practical Solutions
My goal is to help you achieve your goals within your project constraints. I work with you to maximize the impact of my efforts and design solutions that:
- Prioritize deliverables for maximum impact
- Identify internal resources (when available)
- Reuse existing documentation (when possible)
- Design deliverables for multiple uses
- Provide only relevant information to each audience
