I help people learn and use software in the workplace.
Here's What People Are Saying
Charlene produced online help systems for 4 large-scale government programs. On several occasions, it was Charlene's exceptional work that was the deciding factor to award our company lucrative contracts.
Joe Mays, Glendale, AZ
Not just words, Charlene brings organization and experience to what she works on to improve projects. Experience counts, and she has it.
Mark Molique, Phoenix, AZ
Charlene was an important asset to the Briefme.com team of contributing editors. Her writing skills are impeccable. As the former Editor-in-Chief of Briefme, I could always count on her to deliver a solid submission.
Allison Conner, New York, NY
Charlene is the best technical writer I have worked with in my 15 year career.
Dave Berkenbile, St. Louis, MO
Charlene has the background, technical expertise, skills, and self-discipline required for the management of large documentation projects. I consider Charlene to be of the highest caliber professional in her field.
Myrna Ems, Lincoln, NE
Crow Information Design helps companies integrate software into the workplace through user assistance tools, including:
Screencasts, elearning, and software demonstrations
Wiki content, organization, and clean-up
Online help systems and job/task analysis
Training programs, training plans, and training manuals
Job aids and performance support tools
Knowledgebase articles and help desk documents
How can I help your business meet its challenges today?
Harness the power of collaborative writing and information exchange with a wiki.